After posting the video yesterday I recieved several emails from readers having had similar experiences. It seems like all the Whale Cottage hostels are run in the same poor manner. It seems like Chris von Ulmenstein systematically ignores any criticism and disregards legitimate claims from customers.

For some other examples see:

www.whale-cottage.com

www.whalecottage.de

Please post more comments on the sites, I'll publish all similar accounts until we get a straight answer and are rightly compensated.